Smallworld Smart Services

To help customers of Smallworld maximize the benefits of their investment, we have launched a consulting arm of our company called Smart Services. As part of this initiative we have also created packaged Service offerings. These are available to Smallworld users and also our channel companies to enhance the user experience with our software.

Smart Services are focused on aspects such as enhanced maintenance and support, presales, implementation, and training. Typical offerings include implementation consultancy, architectural advice, project design and specialized consultancy. These advanced services will be offered by GE staff skilled in Smart Services.

System Performance Optimization (27KB PDF)

With the System Performance Optimization Service solution, our Smart Service consultants apply their technology knowledge and experience to analyze the Smallworld database component performance—and all the elements around it that can affect the final application performance. With this analysis, we can determine the optimum parameters and architecture for your system. With the information we provide, you can weigh the pros and cons, costs, and a recommendations report which you can then present to your management level for final decision and approval to move ahead with the recommended improvements.

Managed Services (42KB PDF)

  • Are you looking for a complete and streamlined solution for application operation, system and database, and infrastructure management?
  • Would you like to improve your operational efficiencies?
  • Do you wish you could augment your IT staff without taking on the risks and costs of additional headcount? or simply redeploy your existing IT resources altogether?
  • Are you looking for a way to remove the performance barriers that prevent you from committing to service level agreements with your end users?

Predictable Upgrade (27KB PDF)

Our Smart Service consultants can provide end-to-end service on your new Smallworld version implementation through decision making support, upgrade planning and specification, and execution control.

Quick Start Programs
The Smallworld Quick Start Programs consist of a framework that includes a series of client staff training classes, product installation support, on-site workshops, and on-site support and mentoring to help build and define the implementation plan for a variety of Smallworld applications.
Guided Tour and Fit Analysis Programs

The Guided Tour and Fit Analysis Programs consist of a framework that includes a series of workshops, a guided tour of the Smallworld product(s), analysis of the fit and benefits for your organization, co-development of a business case and executive briefing to outline the justification and benefits for a variety of Smallworld applications.
Office Suite Guided Tour and Fit Analysis (31KB PDF)
Design and Specification Support (24KB PDF)

Our Smart Service consultants assist in the creation of requirements and/or specification documents; derive traceability and perform gap analysis for requirements, technical specifications, and product capabilities; and perform an audit once such documentation has been created. In addition, our extensive experience with the Smallworld product suite and the geospatial and network inventory solutions space as a whole enables us to extend this service to review and make recommendations on the best use of the Smallworld software suite of products and adherence to best practice approaches. We also can provide insight as to how proposed customizations or enhancements may be supported by potential product roadmaps or alternative product capabilities.

Operations Support (26KB PDF)

The Operations Support Service Solution focuses on the Smallworld database component of your Smallworld implementation. It includes both consultancy to investigate and advise on Smallworld database administration and implementation services to execute specific database administration activities. It is suitable as both a one-off adhoc activity and a longer-term periodic engagement.