Bently Nevada Tech Support

If you believe that you need an RMA number follow the steps below.

Instructions
  • Step 1 - Complete this form and give as much detail as possible. The greater the information available, the easier it will be to evaluate your request.
  • Step 2 - A Tech Support Specialist(TSS) will review your request and contact you within three business days for more information if necessary.
  • Step 3 - If the TSS cannot solve your problem, an RMA number will be approved and emailed to you.
Please do not return any equipment to Bently Nevada until you are contacted by Tech Support.

To contact our Tech Support team directly:
Phone: USA 1-800-488-1915 Outside the US: +1-775-215-1515
Email: techsupport@ge.com

Notes:
  • Chargeable Repairs: Standard service charges will be quoted at the time an RMA number is issued, unless you request a quote prior to us issuing an RMA number. Please include a copy of the purchase order when sending the product to the repair center or fax a copy to 775-215-2893. Equipment received for service/repair without a valid Purchase Order will be returned as-is within 14 days.
  • Expedited Chargeable Repairs: An expedited service program is available, reducing the lead time to five days from receipt of product. The cost is 25% of standard service charge.
  • Warranty: There will be no charge for service if the repair is covered under warranty. A chargeable repair is covered under a 90-day warranty. We have the right to repair, or at our option, replace the unit.
  • No repair outside of Warranty will be performed without a valid Purchase Order.

*indicates required field
Please Answer Before Continuing
* Is the equipment you wish to return used at a Nuclear Facility? Yes  No
Customer Information
* Please Select a Region:
*Requestor Name:
*Requestor Email Address:
*Requestor Phone Number:
*Company Name:
*Contact Name:
*Send to Address:
*Contact Email Address:
*Contact Phone Number:
*Do you require Calibration and Repair?
No - Skip to Problem Information
Yes - Please answer the next question
*Does this product belong to Bently Nevada?
Yes - please fill in the information below
No - For Metrology Certification, we need to know who the End User is :
Problem Information
*Product Information:
*My Request Concerns : Product Installation
Product Functionality
System Integration
Technical Support Agreement
A detailed problem statement is critical to providing you with the quickest service possible. Request without a detailed problem statement will experience significant delays.
*Problem Statement:
Product Information
Complete Part and Serial Numbers
(include all applicable dash numbers i.e. 330100-50-00 NOT 330100). Multiple different parts can be sent on the same RMA number.

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